Frequently Asked Questions About Refurbished Computers
About Our Refurbished Computers
What does refurbished computer mean?
A refurbished computer is a previously used device that has been professionally inspected, tested, cleaned, and prepared for resale. At EtekLaptop, every computer is checked by experienced technicians to ensure it functions properly before being shipped to our customers.
How long has EtekLaptop been selling refurbished computers?
EtekLaptop has been providing quality refurbished computers since 1997. With decades of experience in the computer industry, we specialize in reliable business-class computers from brands such as Dell, HP, and Lenovo.
Are refurbished computers reliable?
Yes. Business-class computers are designed for professional environments and built to last. Refurbished laptops and desktops from brands like Dell Latitude, HP EliteBook, and Lenovo ThinkPad offer excellent reliability and performance at a lower price than new computers.
Who tests your computers?
All computers are inspected and tested by our experienced technicians with over 25 years of technical experience. We test important components including the hard drive or SSD, memory, keyboard, screen, ports, Wi-Fi, and overall functionality.
Condition & Cosmetic Appearance
What condition are refurbished computers in?
Refurbished computers may show normal signs of previous use, including light scratches or cosmetic marks. These imperfections do not affect performance.
Will scratches or defects be mentioned?
Yes. If a computer has major scratches, dents, cracks, missing parts, defects, or any important cosmetic issue, it will always be clearly mentioned in the product description.
We believe in honest descriptions so customers know exactly what they are purchasing.
Are the computers cleaned before shipping?
Yes. Every computer is cleaned and prepared before shipping to ensure it arrives ready for use.
Windows & Software
Does the computer come with Windows installed?
Yes. The operating system included with the computer will always be listed in the product description.
Is Windows activated?
Yes. Windows is installed and activated before shipping.
Will Windows updates be completed?
The computer is updated before shipping when possible. Additional Windows updates may continue automatically after the computer connects to the internet and when updates are required by Microsoft.
Can I install my own software?
Yes. Since you receive a fully functional computer, you can install your own applications, programs, and software.
Warranty & Returns
Do refurbished computers include a warranty?
Yes. All refurbished computers include a 90-day warranty.
What does the warranty cover?
Our warranty covers hardware failures under normal use. Please refer to our warranty policy for complete details.
Can I return my computer?
Returns must be approved before sending the product back. Please contact our customer service team if you experience an issue with your order.
Shipping & Delivery
How quickly do you ship orders?
We process orders quickly. Orders placed before 4:00 PM Eastern Canada Time are processed the same day in most cases.
Do you ship across Canada?
Yes. We ship refurbished laptops, desktops, and accessories across Canada.
Do you offer same-day delivery?
Yes. We offer same-day delivery in Montreal and Laval areas depending on your postal code.
Can I pick up my order?
Yes. Local pickup is available by appointment in Fabreville, Laval for customers who need their computer quickly.
Upgrades & Customization
Can I upgrade RAM or storage?
Many computers can be upgraded with additional RAM or a larger SSD. Contact us before ordering if you need a specific configuration.
Can you prepare computers for businesses?
Yes. We offer business solutions including multiple computer orders, bulk purchases, and customized configurations.
Buying Refurbished vs New
Why should I buy a refurbished computer?
Refurbished computers offer excellent value by providing professional-grade hardware at a much lower price than buying new. Many business laptops are built with higher durability standards than consumer models.
Are refurbished computers good for students?
Yes. Refurbished laptops are a great option for students because they provide reliable performance for schoolwork, internet browsing, Microsoft Office, video calls, and everyday tasks at an affordable price.
Are refurbished computers good for businesses?
Yes. Many businesses choose refurbished computers because they provide reliable performance while reducing equipment costs.
Why Choose EtekLaptop?
Why buy from EtekLaptop?
EtekLaptop has been serving customers since 1997 with a focus on quality refurbished computers, honest descriptions, experienced technicians, competitive pricing, and fast service.
We specialize in business-grade refurbished laptops and desktops from trusted brands including Dell, HP, and Lenovo.